Privacy Policy

HVA Climate Control SMS/Text Messaging Privacy Policy

Estimated reading time: 5 minutes
Effective Date: April 28, 2025

Introduction

At HVA Climate Control (“we,” “us,” or “our”), your privacy is important to us. This SMS/Text Messaging Privacy Policy (“Privacy Policy”) outlines how we collect, use, disclose, and safeguard your information when you opt in to receive SMS/text messages from us.

We are committed to full compliance with applicable laws, including The Campaign Registry (TCR), the Telephone Consumer Protection Act (TCPA), and CTIA (Cellular Telecommunications Industry Association) guidelines.

By opting in to our SMS/text messaging services, you agree to the terms of this Privacy Policy.

Information We Collect

When you sign up for SMS/text messaging from HVA Climate Control, we may collect:

• Phone Number – Required to send SMS/text messages.
• Name – Optional; used to personalize communications.
• Consent Records – Documentation of your opt-in, including date/time/method.
• Message Interactions – Engagement metrics like delivery status, responses, and interaction history.

How We Use Your Information

We use this data to:

• Send Updates – Deliver service notifications, appointment reminders, and occasional promotions.
• Personalize Communication – Tailor messages based on your needs or services you've requested.
• Provide Support – Respond to inquiries and troubleshoot issues.
• Analyze Trends – Improve message delivery and relevance.
• Ensure Compliance – Meet legal requirements and protect user rights.

Consent and Opt-In

By submitting your phone number and opting in:

• You consent to receive SMS/text messages from HVA Climate Control.
• You confirm you're the authorized user of the phone number.
• You understand message frequency may vary.
• You acknowledge that standard messaging/data rates may apply.

Opt-Out Instructions

You can opt out anytime by:

• Texting “STOP” to any message.
• Contacting us at Office@hvaclimate.com or calling 360-888-2217.

Please allow up to 48 hours for your request to be processed. After opting out, you may receive one final message confirming your opt-out.

Data Sharing and Disclosure

We do not sell or rent your personal information. However, we may share it with:

• Service Providers – Trusted vendors like SMS delivery platforms (under strict confidentiality).
• Legal Authorities – When required by law or regulation.
• Business Transitions – In the case of mergers, acquisitions, or business transfers.

Data Security

We take steps to secure your information:

• Technical Measures – SSL encryption, secure databases, and firewall protection.
• Administrative Measures – Staff training and role-based access.
• Physical Security – Secure office facilities and hosting environments.

However, no system is 100% secure. Use at your own discretion.

Data Retention

We retain your data only as long as necessary to provide services or comply with regulations.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, update, or correct your data
• Request deletion or restrict processing
• Object to data use in certain cases

To exercise your rights, email Office@hvaclimate.com or call 360-888-2217.

International Users

HVA Climate Control’s services are intended for users in the United States. If you access our site from outside the U.S., you consent to your data being processed in the U.S.

Children’s Privacy

Our services are not intended for users under 13. We do not knowingly collect data from children. If we discover such information, it will be deleted promptly.

Message Frequency and Charges

• Frequency: Varies based on your engagement and services.
• Charges: Standard messaging and data rates may apply.

Changes to This Policy

We may revise this Privacy Policy periodically. Updates will be:

• Posted on this page at www.hvaclimate.com/privacy-policy
• Sent via SMS or email if required

Continued use of our services indicates your acceptance of changes.

Contact Us

If you have any questions or concerns:

HVA Climate Control
Vancouver, WA
Email: Office@hvaclimate.com
Phone: 360-888-2217
Website: https://www.hvaclimate.com

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